Terms of Service

01Agreeing to these terms

The Motivation Mall is provided by The Motivation Mall Limited, a company registered in England and Wales (company number 12765162), registered office Yewtree Manor, Nottingham Road, Coleorton, Coalville, England, LE67 8HN. By accessing or using The Motivation Mall (“TMM,” “the Service,” “we,” or “us”), you agree to be bound by these Terms of Service. If you do not agree, please do not use the Service.

02What TMM is

TMM is a relationship assistant that helps you show up for the people you care about — in easy moments and hard ones. The Service includes:

• Free guidance — articles, ideas, challenges, and curated videos;
• Personality-based matching to surface relevant gifts and content;
• A private space to keep track of the people you care about, their important dates, and your notes;
• Optional expert consultations; and
• Gift recommendations, many of which link to trusted third-party retailers.

TMM supports you, but it is not a substitute for professional advice — see “Not professional advice” below.

03Your account

You are responsible for keeping your account credentials confidential and for the accuracy of the information you provide. You agree to notify us promptly of any unauthorized use of your account. The Motivation Mall is intended for adults: you must be at least 18 years old to open an account. The children in your life appear in the Service only as people you keep notes about.

04Notes about the people in your life

The Service lets you keep private notes about the people you care about — names, important dates, things you’ve learned, preferences, and gift history. The notes are yours; you grant us a limited licence to store and process them solely to help you show up for those people (for example, to power reminders and recommendations).

Think of what you record as your private notes about how to care for the people in your life, not a public profile. You are responsible for what you record and for having a legitimate basis to keep it. Do not add unlawful, harmful, or infringing content. You can edit or delete a person and all of the notes you’ve kept at any time.

05Consultations

Expert consultation sessions are subject to availability. Cancellations made at least 24 hours before the session are eligible for a full refund.

A consultation may involve us working with you to record notes about a person you care about — those notes become part of your private account and are governed by the terms on notes above.

The consultation offers thoughtful guidance on how to show up for someone in your life. It is not professional, clinical, therapeutic, medical, or legal advice. If your situation calls for a qualified professional — such as a therapist, counselor, or doctor — we will say so and encourage you to seek that care.

06Purchases and payments

Prices are listed in USD unless stated otherwise. Payments are processed securely through Stripe; we do not store your full card details. Orders and bookings are subject to availability and our acceptance. Where paid memberships or subscriptions are offered, they renew automatically for the stated period until you cancel, and cancellation takes effect at the end of the current billing period. If you are a consumer in the UK or the EU, you have a 14-day right to cancel most purchases of services, except where the service has been fully performed with your agreement; the consultation refund terms above sit alongside that right, not in place of it.

The Android app sells nothing itself. Any booking or purchase you start in the app opens on our website in your phone’s own browser and is completed there; the same terms apply.

07Third-party gifts and links

Many of our gift and experience suggestions link to external retailers. Those purchases are made on the retailer’s own site and are governed by their terms, pricing, shipping, and return policies — not ours. Some links are affiliate links, which means we may earn a small commission at no extra cost to you. We are not responsible for products, content, or services provided by third parties.

08Shipping and returns

For any items we sell directly, shipping times and costs vary by product and destination, and custom or personalized items may not be eligible for returns. For third-party gifts, the retailer’s shipping and return policy applies. Please review the applicable policy before completing a purchase.

09Acceptable use

You agree not to misuse the Service — including attempting to access it through unauthorized means, scraping or harvesting data, reverse-engineering, disrupting its operation, infringing intellectual property, or uploading another person’s information unlawfully.

10Intellectual property

All content on TMM — including text, images, and designs — is our property or licensed for our use. You may not reproduce, distribute, or create derivative works from it without our written consent. Content you add about your own people remains yours.

11Not professional advice

TMM’s content — including material on grief, loss, illness, mental health, and relationships — is provided for general support and information only. It is not medical, mental-health, legal, or financial advice, and it is not a substitute for care from a qualified professional. If you are in crisis or facing an emergency, contact a qualified professional or your local emergency services.

12Ideas and drafts written by AI

Much of what the Service suggests — ideas for a person, plans, draft messages, the details it reads out of a note — is generated by AI. It can be wrong, out of date, or unsuitable for your situation, and it is offered for inspiration only. Use your own judgement before acting on it, and take particular care where health, faith, grief or a hard season are involved: you know the person, the Service does not.

13Disclaimers and limitation of liability

Nothing in these terms affects your legal rights as a consumer, and nothing in them excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else the law does not allow us to exclude or limit.

We will provide the Service with reasonable care and skill. We cannot promise that it will always be available or free of errors, and the free parts of the Service are offered as they are. Subject to the first paragraph, we are not liable for loss that was not foreseeable when you started using the Service, for loss we did not cause, or for business losses, and our total liability to you for any paid service is limited to what you paid for it.

14Ending your account

You can delete your account at any time: sign in, open your Account page and choose Delete my account, or follow the steps at motivationmall.com/account/delete. Deletion is immediate and cannot be undone: your account, everyone you added and everything you recorded about them are removed. Records of purchases are kept for as long as the law requires, with the link to your account removed. The Privacy Policy has the detail.

We may suspend or close an account that breaks the acceptable-use rules above or is used unlawfully. Where we reasonably can, we will tell you first and give you the chance to put it right, and you can always ask us for a copy of your data.

15Governing law and where to bring a claim

These terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction over any dispute. If you live elsewhere in the United Kingdom or in the European Union, you may also bring a claim in the courts where you live, and you keep the protections that the consumer law of your country gives you. We would rather sort any problem out directly: write to us first.

16Changes to these terms

We may modify these terms from time to time, for example when the Service gains a feature or the law changes. When we do, we will update the date above and, for a material change, tell you before it takes effect. If you do not agree with a change, you can stop using the Service and delete your account; using it after the change takes effect means the updated terms apply.